SHEIN-Fashion Shopping Online

Frequently Asked Questions

• How do I download SHEIN on my phone?

  Search “SHEIN” in the Google Play Store or Apple App Store, download the app, and sign up or log in to begin shopping.

• Can I use SHEIN on my computer?

  Yes, visit the official SHEIN website on any browser to shop, track orders, and manage your account.

• Is SHEIN free to use?

  Downloading and browsing SHEIN is free. You only pay for the items you purchase.

• How do I update the SHEIN app?

  Check for updates in your device’s app store. Enable automatic updates for the latest features and security fixes.

• Where does SHEIN ship?

  SHEIN ships to many countries globally. Check the SHEIN website or app for a full list of supported regions.

• Does SHEIN offer free shipping?

  SHEIN frequently offers free shipping based on order value, promotions, or coupons. Check banners and checkout for details.

• How do I return or exchange SHEIN items?

  Use the app or website to submit a return request. SHEIN provides return labels and details based on your location and item eligibility.

• Are there SHEIN app-only discounts?

  Yes, the app often features exclusive deals, flash sales, and coupons not found on the website.

• Is my information secure on SHEIN?

  SHEIN uses encryption and other security measures to protect user data. Read their privacy policy for details on data handling.

• What should I do if the SHEIN app isn’t working?

  Force close the app, check your internet, update the app, or reinstall. For account or order issues, contact SHEIN customer support.